Best Western Hotels CEO Johan Michelson standing indoors in a hotel setting.
"If a message asks for payment, verification, or any other sensitive information, you should always verify the request directly with the hotel or through our official channels before taking any action," says Johan Michelson, CEO of Best Western Hotels.

Hotels warn of advanced scams – targeted fraud increases ahead of the holidays

Advanced scams targeting hotel guests are becoming increasingly common. Using leaked booking details, fraudsters send convincing messages urging travellers to confirm their booking or provide their card details.

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