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Aidgent invests in AI solution for the hotel industry
The AI company Aidgent wants to grow in the hotel and conference industry with a digital guest assistant that can answer questions around the clock.
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Aidgent is already working with, among others, real estate companies and businesses in the boating industry to guide customers about products and services, and now wants to take the solution - accessible via QR codes or links - further into hospitality.
- The guest receives answers to their questions directly, in their own language regardless of where they come from and what time it is. The information is always available, even when the guest is out in town or on an excursion, says Aidgent's founder John Kjellquist.
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According to him, the strength of the solution lies in the fact that it is based on the hotel's own quality-assured data.
- The answers are tailored to the specific facility because the system uses the hotel's own information as a knowledge base. If the AI is not sufficient, the guest is guided to the right contact at the hotel, he says.
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The system can also provide hotels with an insight into what guests feel they need.
- You can see what guests are wondering about and what services they are requesting. This creates opportunities to improve both service and offerings, says John Kjellquist.
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The solution has so far been used alongside, among others, Radisson, where guests have been helped with information about breakfast times, wifi, facilities, and local tips.
- In Radisson's case, there is also a partner programme where local restaurants, cafés, and experiences can join. It creates more value for the guest, drives traffic to local operators, and is also a way to finance the solution, says John Kjellquist, adding that they have also started a collaboration with Svenska Möten, where member facilities are offered the service.
According to John Kjellquist, effects are already noticeable in hotel environments, primarily in the form of less burden on the reception.
- The technology handles the repetitive questions so that staff can focus on the meeting with the guest. Human hospitality remains central; the technology should enhance it, not replace it, he says.
